At WalkNRun, customer satisfaction is important to us. This policy explains how refunds are handled for sneaker purchases made through our store.

Refund Eligibility

• Refund requests must be made within 7 days of receiving your order.
• Items must be unused, unworn, and in original condition.
• Products must be returned with original packaging, tags, and accessories.
• Items showing signs of wear, damage, or misuse are not eligible for a refund.

Non-Refundable Items

• Sale or discounted items
• Clearance products
• Items damaged due to improper use
• Orders returned without original packaging

Refund Process

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and reason for the refund request.
3. Once approved, return the item as instructed.
4. After inspection, the refund will be processed.

Refund Method

• Refunds are issued to the original payment method or as store credit, depending on the situation.
• Processing time is 5–7 business days after the returned item is approved.

Shipping Charges

• Shipping fees are non-refundable.
• Return shipping costs are the customer’s responsibility, unless the product received was defective or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with clear photos. Eligible cases will receive a full refund or replacement at no additional cost.

Policy Updates

WalkNRun reserves the right to update or modify this refund policy at any time without prior notice.