Thank you for shopping at WalkNrun. This Shipping Policy explains how and when your order will be shipped and what to expect during delivery.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Locations
We currently ship to:
- Domestic locations
- International destinations
Shipping availability may vary based on product and country restrictions.
3. Estimated Delivery Times
Delivery times depend on your location:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days (customs clearance may cause delays)
Please note: These estimates may vary due to weather, customs, or courier delays.
4. Shipping Costs
Shipping rates are calculated at checkout based on:
- Destination
- Weight of items
- Carrier rates
The final shipping cost will be shown before you complete your order.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment in real time.
6. Customs, Duties & Taxes
For international orders:
- Import duties, taxes, or customs fees may apply.
- These charges are not included in your order total and must be paid by the customer.
- WalkNrun is not responsible for delays caused by customs inspections.
7. Incorrect Address Information
Please ensure your shipping address is entered correctly.
WalkNrun is not responsible for:
- Delays or losses due to incorrect addresses
- Re-delivery costs
- Lost shipments caused by wrong customer details
If you need to correct your address, contact us within 12 hours of placing your order.
8. Lost or Delayed Packages
If your package is delayed or lost:
- First, check your tracking information.
- Then contact the courier for updates.
- If the issue remains unresolved, email us with your order number and tracking details so we can assist you.
9. Contact Us
For questions about shipping, feel free to reach us at:
📧support@walknrun.com