At WalkNRun, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Returns or exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in original condition.
• Shoes must be returned with original packaging and tags intact.
• Products showing signs of wear, damage, or alteration are not eligible.

Non-Returnable Items

• Items purchased on sale or clearance
• Products damaged due to misuse or improper care
• Items returned without original packaging

Exchange Policy

• Size or style exchanges are subject to stock availability.
• If the requested size is unavailable, you may choose an alternative product or receive store credit.
• Exchanges can only be processed once per order.

Return Process

1. Contact our customer support within 7 days of delivery.
2. Share your order number and reason for return.
3. Once approved, ship the item back to us following the instructions provided.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
• Original shipping charges are non-refundable.

Refunds

• Once we receive and inspect the returned item, your refund will be processed.
• Refunds are issued to the original payment method or as store credit, depending on your preference.
• Processing time may take 5–7 business days after approval.

Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery with clear photos. We’ll resolve the issue as quickly as possible.